Effective Date: June 26, 2024
At Hippie Water Inc., we strive to provide the highest quality products and customer service. Your satisfaction is important to us. Please read our Refund and Return Policy carefully to understand your rights and our responsibilities regarding returns and refunds.
1. General Policy
Due to the nature of our products, all sales are final. We do not accept returns or offer refunds unless the product is defective or damaged upon receipt. If you receive a defective or damaged product, please follow the steps below to initiate a return and request a refund.
2. Defective or Damaged Products
If you receive a product that is defective or damaged, you must contact us within 7 days of receipt. Please follow these steps to process your return:
• Contact Us: Email our customer service team at sayhigh@hippiewater.com with your order number, a description of the issue, and any relevant photos of the defective or damaged product.
• Return Authorization: Once we receive your email, we will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the product.
• Return the Product: Ship the defective or damaged product back to us following the instructions provided. Be sure to include the RA number on the outside of the package to ensure proper processing.
• Inspection and Refund: Upon receipt of the returned product, we will inspect it to verify the defect or damage. If approved, we will process your refund to the original payment method within 7-10 business days.
3. Return Shipping Costs
For defective or damaged products, we will cover the cost of return shipping. We will provide you with a prepaid shipping label to return the product to us.
4. Non-Returnable Items
The following items are non-returnable:Products purchased on sale or with a discount codeProducts that have been opened or used (unless defective or damaged)Products not purchased directly from our website www.hippiewater.com
5. Exchanges
We do not offer exchanges for any products. If you receive a defective or damaged product and it is approved for return, you may request a replacement instead of a refund. Please follow the same steps outlined in the "Defective or Damaged Products" section to initiate an exchange.
6. Contact InformationIf you have any questions about our Refund and Return Policy, please contact us at:
Hippie Water Inc.
Nashville, TN 37209
Email: sayhigh@hippiewater.com
Phone: 616-420-4202
7. Changes to This Policy
We may update this Refund and Return Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.
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